ISSCloud - Information Systems Solutions


Terms & Conditions

Terms & Conditions of Service

The Terms and Conditions of Service outline the rules and regulations for the use of ISSCloud’s website and services.

ISSCloud is a brand by SUBEDINFO Unipessoal Lda, registered at the Company Registry – Conservatória de Registo Comercial. CRC Lisboa, Portugal under the number 515943916.

  1. By accessing this website we assume you accept these terms and conditions in full;
  2. Do not continue to use ISSCloud’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “ISSCloud”, “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of. Any use of the above erminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By using ISSCloud’s website you consent to the use of cookies in accordance with ISSCloud’s privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.


Unless otherwise stated, ISSCloud and/or it’s licensors own the intellectual property rights for all material on ISSCloud. All intellectual property rights are reserved. You may view and/or print pages from for your own personal use subject to restrictions set in these terms and conditions.
You must not:
  1. Republish material from
  2. Sell, rent or sub-license material from
  3. Reproduce, duplicate or copy material from
  4. Redistribute content from ISSCloud (unless content is specifically made for redistribution).

User Comments

  1. This Agreement shall begin on the date hereof.
  2. Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. ISSCloud does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of ISSCloud, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws ISSCloud shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
  3. ISSCloud reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
  4. You warrant and represent that:
    1. You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
    2. The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
    3. The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
    4. The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
  5. You hereby grant to ISSCloud a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

  1. The following organizations may link to our Web site without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
  2. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
  3. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
    2. community sites;
    3. associations or other groups representing charities, including charity giving sites, online directory distributors;
    4. internet portals;
    5. accounting, law and consulting firms whose primary clients are businesses; and
    6. educational institutions and trade associations.
We will approve link requests from these organizations if we determine that:
  1. the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link);
  2. the organization does not have an unsatisfactory record with us;
  3. the benefit to us from the visibility associated with the hyperlink outweighs the absence of ISSCloud and;
  4. where the link is in the context of general resource information or is otherwise consistent with editorial content in a letter or similar product furthering the mission of the organization.
These organizations may link to our home page, to publications or to other Web site information so long as the link:
  1. is not in any way misleading;
  2. does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and
  3. fits within the context of the linking party’s site.
If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info (at) Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response. Approved organizations may hyperlink to our Web site as follows:
  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.
No use of ISSCloud’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date. If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights. ISSCloud is not in any way responsible for the data and information provided by customer in their webpages.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill)
Nothing in this disclaimer will:
  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:

  1. are subject to the preceding paragraph; and
  2. govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Hosted Content & Service Operation


ISSCloud is not liable for any kind of information. We provide unmanaged root servers with exclusive access for the customers. Provided that there are no violations against International Law and our ToS, we will never check your servers.


Any offensive site will be rejected by ISSCloud. It is forbidden the use of programs or files that may be considered exploits, cracks, downloads heavy nukers, flooders, game servers, shoutcasts, socks, or constitutes misuse of our services and / or servers. It is not allowed to run any program, script or software in the background in share hosting accounts, and only allowed to place PHP scripts in crontab. Not allowed on shared hosting accounts, housing-related content tournaments or competitions without the prior consent of ISSCloud. The disregard of these rules may result in the immediate termination of the hosting account without compensation or refund.

Backups (“Backups”)

ISSCloud does not perform backups of the services provided to its customers, except for the customers currently enrolled on a managed support plan that include the backup service. Otherwise, the customer must make all the backups deemed necessary through a service available in the Control Panel of your hosting account, or manually on the other(s) through(s) up account for the shell.

ISSCloud well advised to always have a backup of your files, and can’t be held responsible for any loss of information.

Improper Use

The customer should fully respect the general rules accepted in the Internet. Shouldn’t copy software or other material protected by copyright, attempting to violate the security of any user or computer, or perform other actions that may cause embarrassment. The account owned by customer shall not share access to your account for purposes unrelated to the legitimate development of your website. Provided space in service shared hosting is intended solety for the accommodation of websites and their content, necessary for it’s proper functioning. Any shared hosting account that consumes resources above normal, affecting the proper functioning of the server and / or network, will be suspended and annulled. Alternatively, the customer can migrate to a dedicated hosting plan (VPS or dedicated server).


The servers of ISSCloud may under no circumstances be involved in sending bulk emails and/or unsolicited that may be considered spam.

Pornography and Pedophilia

ISSCloud does not authorize the presence of pornographic content, pedophile or suggestive themes of these or other equivalent on their servers. Both materials housed as links pointing to places containing these topics are strictly prohibited.

Right of Admission

ISSCloud reserves the right to refuse or cancel the provision of any service or renewal, absolving itself of justification in your final decision. If the service is canceled after account activation, customer will be refunded the remainder of the period paid for the account in question.


The customer must make the first payment for the service to become active. After activation, the system will attempt to charge the upcoming recurring payment 7 days before the due date, and the second attempt will be made on the due date. In case of the payment failing by this date, a Late Fee of €10,00 will be added 24 hours after the invoice is overdue. Also, in case of failing payment the customer will no longer have access to his files and a 7 day grace period will start for the customer to rectify the payment. If after these 7 days have passed the situation hasn’t been resolved, the account will be permanently deleted. This is an automatic process performed by the system.

The customer must ensure that the payment is delivered to ISSCloud, and is of the customer’s responsibility to ensure the timely and correctness of all payments, including bank transfers, card payments and direct debits. Our company has no responsibility even in the case of loss or incorrect payment via money order, check or other method.

In case of SEPA Direct Debit late failed payment, which is disputed automatically by your Bank and that may occur for insufficient funds, frozen account or others, the customer will have to pay a €10,00 surcharge due to charges we incur from the failed payment and subsequent bank dispute.

Dedicated Servers/Hybrids/Cloud Servers/VPS

  1. Under the penalty of deactivation of reported services are not allowed GameServers or Voice Servers. With the violation of this provision, the service will be immediately suspended without right to any refund or compensation. If you wish to host GameServers or Voice Servers on dedicated or virtual servers (VPS), we recommend submitting a custom inquiry.
  2. Under the penalty of deactivation of services marked, are not allowed to change IPs assigned after the service activation. With the violation of this provision, the service will be immediately suspended without right to any refund or compensation. If you wish to change the IP of your service should previously contact us.


All customers should know what are copyright and of copy, for your protection and safety of their work and also the work of others. Click here to open a website which explains this issue in detail.


ISSCloud reserves the right to discontinue their services as long as necessary, advising the client previously, for maintenance and/or other interventions they deem essential.


ISSCloud services are pre-paid, which means that in line with these Terms & Conditions, no refunds are granted. However, for valid withdrawal requests of private consumers within a 10-day period after the service activation, we may consider a partial refund. The 10-day cancellation period means a request put within this time frame will be evaluated, it is not a money-back guarantee.

The refund due will be calculated considering the days the service was actually active and in use by the customer. Payment processing fees are not refundable. Setup fees are not refundable.

Some other service payments made during the service subscription are refundable, where duly noted. In case of prolonged service failures without any justification and / or notice, the customer will be compensated for services rendered by

The refund requests are submitted to our payments partner which submits the refund request to the customer’s bank or card issuer. The refund should appear as a credit approximately 5-10 business days later, depending upon the bank. Refunds can’t be canceled after they’re issued.

Cancellation of Services

ISSCloud will suspend the customer service whenever it fails to meet fully the rules described in the present Terms of Service.

In most cases, the customer will have 5 business days to resolve the situation. After this time, finding the situation still unresolved, the account will be deleted.

If the account in question are directly or indirectly impair the proper functioning of our services, this may be suspended immediately and due to the level of impact it may be done without customer notification by ISSCloud.


To report abuses relating to our services and / or servers please use the e-mail support (at) Help us keeping a good Internet!


ISSCloud reserves the right to change these Terms of Service, your products, services and respective tariffs/price lists, whenever deemed necessary without prior notice.


Any such claims or complaints should be addressed to support (at)

This privacy policy document was last updated on December 3rd, 2021.
If you have any questions about ISSCloud’s Terms and Conditions of Service, please contact us via email.